Privacy policy

Last Updated: August 2025

At Fragranticoo, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://fragranticoo.com or interact with our services.

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Information We Collect

When you use our website or make a purchase, we may collect the following types of personal information:

Full Name
Contact Number
Email Address
Shipping Address
Billing Information (only for prepaid orders)
Any messages or queries you send via our contact forms or WhatsApp

How We Use Your Information

We use the information collected for the following purposes:

To process and deliver your orders
To verify your identity and prevent fraud
To send order updates, confirmations, and promotional emails (only if you opt in)
To improve website performance and enhance user experience
To offer better customer support and service follow-up

Sharing Your Information

We only share your personal information with trusted third parties for essential services, such as:

Courier partners (e.g., TCS, Pakistan Post, etc.) to deliver your order
Payment processors (e.g., banks or digital wallets) in case of prepaid orders

We do NOT sell, rent, or trade your personal data with any marketing agencies or unrelated third parties.

Data Protection & Security

Fragranticoo takes all reasonable precautions to protect your personal data:

Our website uses SSL encryption to ensure secure transactions
All collected data is stored in secure servers
Only authorized personnel have access to sensitive information

However, while we strive to protect your data, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute protection.

Cookies & Tracking Technologies

We may use cookies and tracking tools like Google Analytics to:

Understand how users interact with our website
Improve performance and page experience
Track returning visitors for marketing insights

You can control or delete cookies from your browser settings at any time.

Email & SMS Communication

If you subscribe to our newsletter or enter your email/number during checkout:

You may receive order updates, promotional offers, or announcements
You may opt-out at any time by clicking the “unsubscribe” link or replying “STOP” to SMS campaigns

We never send spam, and you have full control over how we communicate with you.

Children's Privacy

Fragranticoo does not knowingly collect information from users under the age of 13.
If you are a parent or guardian and believe your child has shared personal information with us, please contact us, and we will delete the data immediately.

Your Rights as a Customer

As a user, you have the right to:

• Request access to the data we hold about you
• Ask us to correct or delete any incorrect or outdated information
  
• Withdraw consent for future data usage
• Lodge a complaint if you feel your privacy has been violated

To exercise these rights, please contact us at:
📧 shopfragranticoo@gmail.com

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
Any changes will be posted on this page, with the updated date at the top.

We encourage you to review this page regularly to stay informed about how we protect your information.

📞 Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, feel free to reach out:

• 📧 Email: shopfragranticoo@gmail.com

• 🕐 Support Hours: Mon–Sat | 11:00 AM – 6:00 PM

• 🌐 Website: https://fragranticoo.com
  
  

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By using our website, you agree to the terms outlined in this Privacy Policy.